Thank you for shopping at EQUINTHERIX. We appreciate your business and are committed to ensuring that you have a satisfactory experience with our products. In the event that you need to return a product, please review our refund policy below:
Refund Conditions
- Products must be returned within 30 days of the purchase date.
- Items must be in their original packaging and in the same condition as received.
- Proof of purchase must be provided, such as a receipt or order confirmation email.
Non-Refundable Items
The following items are not eligible for refunds:
- Gift cards
- Downloadable software products
- Personalized or custom-made items
Refund Process
- Contact our customer service team at [email protected] to initiate a return.
- Once your return is approved, you will receive instructions on how to send the item back to us.
- After we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.
Late or Missing Refunds
If you haven't received a refund yet, please follow these steps:
- Check your bank account again.
- Contact your credit card company, as it may take some time before your refund is officially posted.
- Reach out to your bank, as there is often some processing time before a refund is posted.
- If you've done all of the above and still have not received your refund, please contact us at [email protected].
If you have any further questions or need assistance, please don't hesitate to contact us at [email protected]. We're here to help!